Q. What is the 24 hours Refund Scheme?Â
Every piece of jersey sold at thefootballcentral.co is covered under our 24 hours Refund policy. Inform us about problems, fitting issues, damages or defects within 24 hours from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at thefootballcentralofficial@gmail.com or use Live Chat option from the site, within 24 hours from the date of delivery.Â
The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
Q. How do I cancel an order on The Football Central?
A. Cancellation before product has shipped:
If you cancel your order before your order has shipped, we will refund the entire amount.
B. Cancellation after product has shipped:
If your jersey has shipped but has not yet been delivered, contact us through live chat and inform about the same.
If you received the product, it will be eligible for a refund if it is defective or has incorrect size as part of our 24 hours refund policy
Q. How will I get my money back for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s).Â
If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account.Â
Otherwise, the equivalent amount will be credited to your bank account through NEFT.
Q. How do I return a purchased item? What are the steps to return a product to The Football Central?
In order to initiate a return, please drop the message through live chat or email us at thefootballcentralofficial@gmail.com. Our customer service representative will help you with the process.
Any item you return must be in the same condition you received it and in the original packaging.
After your return request, we will call you to confirm the initiation of reverse pick up for your order.
In case your location comes under Non-serviceable Area, you can courier us the package you wish to return/replace. Once we receive the package and a scanned copy of the courier receipt, we will transfer the product amount in your account. You can email us the courier receipt at thefootballcentralofficial@gmail.com
